Dated: August 1, 2018
You must be at least 18 years old to use the Site or the Services.
2. ADDITIONAL TERMS
Your use of certain Services may be subject to additional terms and conditions (“Additional Terms”). Where Additional Terms apply to a Service, we will make them available for you to read through your use of that Service. By using such Services, you agree to the Additional Terms.
3. PASSWORD AND ACCOUNT SECURITY
You may create your own account on the Site by completing the online registration process on the Site. In doing so, you must provide us with accurate and complete registration information, and update it if this information changes. You are not required to create an account unless you subscribe to CRTV, as described in Section 4, below.
If you create an account, we will assign you, or allow you to select, a password. You must keep your password confidential, and you may not permit any other person to use your password or your account to view CRTV or for any other purpose. You will be responsible for all use of your password, including, without limitation, any use by any authorized or unauthorized third party. You must notify us immediately if you believe your password may be used by any unauthorized person or entity. For security purposes, we recommend you change your password often. Under no circumstance should you respond to a request for your password. Our employees will never ask for your password. You must notify us immediately if you receive such a request. We reserve the right to suspend or terminate your use of the Site if we believe that your password is being used without permission or otherwise in a manner that may disrupt the Site.
4. CRTV SUBSCRIPTION AND RENEWAL TERMS; REFUND AND CANCELLATION POLICIES
You are not required to purchase a CRTV subscription in order to view the Site or use the Services other than CRTV. However, without a CRTV subscription, you will not be able to view CRTV. If you purchase a CRTV subscription, you will be able to view all of the CRTV episodes and content we broadcast via the Site and the Services during the applicable subscription period. We make no guarantee as to the availability of any particular episode or content of CRTV or the total number of episodes or amount of content to be broadcast.
When you purchase a subscription through the Site or the Services, you agree to pay the applicable subscription fee, as well as any applicable taxes and renewal charges as described below. If we are unable to charge your credit card or other payment method, your subscription will automatically terminate.
We may increase our subscription prices at any time, however, we will give you at least thirty (30) days’ advance notice of any price increase, and the price increase will not apply until your current subscription period has concluded. This will give you an opportunity to cancel your subscription, as described below, before the price increase takes effect. The CRTV subscription fee covers access to CRTV only; you are responsible for your own data fees and internet service provider fees.
Free Trial Period
Your subscription may begin with a free trial; provided, however that you may only sign up for a free trial one time every 365 days. We will begin charging for your selected subscription at the end of the free trial period and the date of such charge will be considered your purchase date for purposes of subscription period calculations. You may not receive a notice from us that your free trial period has ended. TO AVOID BEING CHARGED, YOU MUST CANCEL YOUR SUBSCRIPTION BEFORE THE
END OF THE FREE TRIAL PERIOD. You can cancel your subscription by calling (800) 282-2788 (Monday through Friday from 9:00 a.m. to 9:00 p.m. CT, and Saturdays from 9:00 a.m. to 2:00 p.m. CT, holidays excepted), emailing [email protected] or by navigating to the My Account page of the Site, scrolling down to the My Subscription section, and clicking on the “Cancel Subscription” button.
If you use a promotional code or “promo code” to obtain a CRTV subscription at a discounted price, the discount applies only during the initial subscription period and does not apply to renewal periods. All renewals will be charged at the then-current subscription price.
Payment for the ability to view our content is made to NeuLion, on our behalf, based upon the subscription plan that you sign up for. The subscription fee will be processed through NeuLion and will be processed in a secure manner by a third party payment services provider retained by NeuLion. Questions concerning payment processing for subscribers can be addressed via live chat, email to [email protected], calling customer service at (800) 282-2788 or mailing NeuLion, located at 1600 Old Country Road, Plainview, New York 11803.
YOUR MONTHLY SUBSCRIPTION WILL AUTOMATICALLY RENEW EVERY FOURTH WEEK COMMENCING FROM YOUR PURCHASE DATE. YOU MUST CANCEL YOUR SUBSCRIPTION BEFORE THE RENEWAL DATE TO PREVENT THE NEXT CHARGE TO YOUR CREDIT CARD OR OTHER PAYMENT METHOD. You can see the next time your credit card or other payment method will be charged at any time by navigating to the My Account page of the Site and scrolling down to the My Subscription section. You can also view or change your payment method by navigating to the My Account page on the Site and scrolling down to the My Billing and Payment Info section. Notwithstanding the foregoing, we may elect in our sole discretion not to renew your subscription. We make no guarantee as to the availability of any particular episode or content of CRTV or the total number of episodes or amount of content to be broadcast.
Canceling Your Monthly Subscription
You can cancel your monthly subscription at any time by calling (800) 282-2788 (Monday through Friday from 9:00 a.m. to 9:00 p.m. CT, and Saturdays from 9:00 a.m. to 2:00 p.m. CT, holidays excepted), or by emailing [email protected] Additionally, depending upon your jurisdiction, you may cancel your monthly subscription at any time by navigating to the My Account page of the Site, scrolling down to the My Subscription section, and clicking on the “Cancel Subscription” button. If you cancel your monthly subscription within the first 15 days of your subscription or renewal and if you have not received a subscription refund from CRTV LLC during the prior 365 days, you will receive a refund. IF YOU CANCEL YOUR MONTHLY SUBSCRIPTION AFTER THE FIRST 15 DAYS OF YOUR SUBSCRIPTION OR RENEWAL, OR IF YOU HAVE ALREADY RECEIVED A SUBSCRIPTION REFUND FROM CRTV LLC DURING THE PRIOR 365 DAYS, YOU WILL NOT RECEIVE ANY REFUND AND WE WILL STOP CHARGING YOUR ACCOUNT PRIOR TO THE FOLLOWING FOUR-WEEK BILLING CYCLE, SO YOUR ACCESS WILL CONTINUE FOR THE REMAINDER OF THE CURRENT FOUR-WEEK PERIOD. EXCEPT AS NOTED IN THIS PARAGRAPH, ALL CHARGES FOR MONTHLY SUBSCRIPTIONS ARE NONREFUNDABLE.
YOUR YEARLY SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH SUBSCRIPTION YEAR COMMENCING FROM YOUR PURCHASE DATE. YOU MUST CANCEL YOUR SUBSCRIPTION BEFORE THE RENEWAL DATE TO PREVENT THE NEXT CHARGE TO YOUR CREDIT CARD OR OTHER PAYMENT METHOD. You can see the next time your credit card or other payment method will be charged at any time by navigating to the My Account page of the Site and scrolling down to the My Subscription section. You can also view or change your payment method by navigating to the My Account page on the Site and scrolling down to the My Billing and Payment Info section. Notwithstanding the foregoing, we may elect in our sole discretion not to renew your subscription. We make no guarantee as to the availability of any particular episode or content of CRTV or the total number of episodes or amount of content to be broadcast.
Canceling Your Yearly Subscription
You can cancel your yearly subscription at any time by calling (800) 282-2788 (Monday through Friday from 9:00 a.m. to 9:00 p.m. CT, and Saturdays from 9:00 a.m. to 2:00 p.m. CT, holidays excepted), or by emailing [email protected]. Additionally, depending upon your jurisdiction, you may cancel your yearly subscription at any time by navigating to the My Account page of the Site, scrolling down to My Subscriptions, and clicking on the “Cancel Subscription” button. If you cancel within the first 15 days of your subscription or renewal and if you have not received a subscription refund from CRTV LLC during the prior 365 days, you will receive a refund. IF YOU CANCEL YOUR SUBSCRIPTION AFTER THE FIRST 15 DAYS OF YOUR SUBSCRIPTION OR RENEWAL OR IF YOU HAVE ALREADY RECEIVED A SUBSCRIPTION REFUND FROM CRTV LLC DURING THE PRIOR 365 DAYS, YOU WILL NOT RECEIVE A REFUND AND WE WILL STOP CHARGING YOUR ACCOUNT PRIOR TO THE FOLLOWING ONE-YEAR RENEWAL PERIOD. YOUR ACCESS WILL CONTINUE FOR THE REMAINDER OF THE CURRENT SUBSCRIPTION YEAR. EXCEPT AS NOTED IN THIS PARAGRAPH, ALL CHARGES FOR ANNUAL SUBSCRIPTIONS ARE NONREFUNDABLE.
Three Year Subscription
Your three year subscription will not automatically renew. Please contact us prior to the expiration of your subscription by calling (800) 282-2788 (Monday through Friday from 9:00 a.m. to 9:00 p.m. CT, and Saturdays from 9:00 a.m. to 2:00 p.m. CT, holidays excepted) to renew. Notwithstanding the foregoing, we may elect in our sole discretion not to renew your subscription. We make no guarantee as to the availability of any particular episode or content of CRTV or the total number of episodes or amount of content to be broadcast.
Canceling Your Subscription
You can cancel your subscription at any time by calling (800) 282-2788 (Monday through Friday from 9:00 a.m. to 9:00 p.m. CT, and Saturdays from 9:00 a.m. to 2:00 p.m. CT, holidays excepted), or by emailing [email protected] Additionally, depending upon your jurisdiction, you may cancel your three year subscription at any time by navigating to the My Account page of the Site, scrolling down to My Subscriptions, and clicking on the “Cancel Subscription” button. If you cancel within the first 15 days of your subscription and if you have not received a subscription refund from CRTV LLC during the prior 365 days, you will receive a refund. IF YOU CANCEL AFTER THE FIRST 15 DAYS OF YOUR SUBSCRIPTION OR IF YOU HAVE ALREADY RECEIVED A SUBSCRIPTION REFUND FROM CRTV LLC DURING THE PRIOR 365 DAYS, YOU WILL NOT RECEIVE A REFUND, BUT YOUR ACCESS WILL CONTINUE FOR THE REMAINDER OF THE SUBSCRIPTION TERM. EXCEPT AS NOTED IN THIS PARAGRAPH, ALL CHARGES FOR THREE YEAR SUBSCRIPTIONS ARE NONREFUNDABLE.
5. USE OF THE SITE AND SERVICES
You are responsible for your use of the Site and Services, and for any use of the Site or Services made using your account. At CRTV LLC, our goal is to create a positive and safe community experience. To promote this goal, we prohibit certain kinds of conduct that may be harmful to other users or to CRTV LLC. When you use the Site or Services, you may not:
- use the Site or the Services other than for personal, non-commercial purposes;
- copy, download, stream capture, reproduce, duplicate, archive, distribute, upload, publish, modify, broadcast, perform, display, sell, transmit or retransmit any content you access on the Site or the Services, other than as expressly permitted;
- violate any law or regulation;
- violate or infringe other people’s intellectual property, privacy, publicity, or other legal rights;
- transmit anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable;
- send unsolicited or unauthorized advertising or commercial communications, such as spam;
- transmit any malicious or unsolicited software;
- stalk, harass, or harm another individual;
- impersonate or misrepresent your affiliation with someone else;
- use any means to “scrape,” “crawl,” or “spider” any web pages contained in the Site (although CRTV LLC may allow operators of public search engines to use spiders to index materials from the Site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials, and CRTV LLC reserves the right to revoke these exceptions either generally or in specific cases);
- use automated methods to use the Site or Services in a manner that sends more requests to the CRTV LLC servers in a given period of time than a human can reasonably produce in the same period by using a conventional web browser;
- modify, make derivative works of, disassemble, reverse engineer or reverse compile any part of the Site;
- access or view the Site in order to build a similar or competitive website, product or service to the Site or the Services; or
- interfere with or disrupt the Site or Services.
Your experience using the Site and Services may be affected by many factors such as your device hardware, location, available bandwidth and/or speed of your internet connection. At least 5.0 Mbps available download bandwidth per viewing stream is recommended for viewing CRTV LLC video content in HD. Please check with your Internet provider for information regarding your Internet connection. We make no warranties regarding the quality of your viewing experience due to the variety of factors that could affect it.
6. ACCURACY OF DATA
We make no claims or promises about the quality, accuracy, or reliability of any content available on or through the Site or Services. CRTV LLC is not liable for any loss or damage that might arise from your reliance on any content available on or through the Site or Services.
We own or license the content on the Site and Services, including software, text, visual and audio content (“Content”), CRTV and/or CRTV LLC trademarks, trade names, logos, and brand elements (“CRTV Marks”) and the trademarks, trade names, logos and brand elements of third party goods and services that may be offered on the Site or through the Services (“Third-Party Marks”). The Content, CRTV Marks and Third-Party Marks are protected under U.S. and international laws. Except pursuant to applicable law, you may not reproduce, publish, republish, display, copy, use, distribute, create derivative works from, or otherwise exploit any CRTV Marks, Third-Party Marks, articles or Content from the Site, without obtaining our prior written consent.
Subject to these Terms, we hereby grant to you a personal, non-exclusive, non-transferable, royalty-free, non-sublicensable, revocable, limited license to access, view and use the Site and Services solely for personal and non-commercial use. The Site and Services are provided to you on a temporary basis and we reserve the right to withdraw or restrict access to all or any part of the Site or Services at any time.
We always welcome and appreciate your feedback and suggestions about CRTV and CRTV LLC. You understand that we cannot necessarily respond to or implement feedback or suggestions, but if we do, you understand and agree that we may use them without compensation to you.
9. DIGITAL MILLENNIUM COPYRIGHT ACT
CRTV LLC respects the intellectual property rights of others. Upon proper notice, CRTV LLC will remove applicable content that violates copyright law and terminate the accounts of repeat infringers. Pursuant to 17 U.S.C. § 512, CRTV LLC has implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims in accordance with such law. If you believe your work has been copied in a way that constitutes copyright infringement, please send CRTV LLC’s copyright agent (listed below) a notification of claimed infringement with all of the following information:
- identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
- identification of the claimed infringing material and information reasonably sufficient to permit CRTV LLC to locate the material on the Site;
- information reasonably sufficient to permit CRTV LLC to contact you, such as an address, telephone number, and, if available, an email address;
- a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- a statement by you, made under penalty of perjury, that the above information in your notification is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and
- your physical or electronic signature.
Please send all of the above enumerated information via mail or email to the following CRTV LLC copyright agent:
8275 S. Eastern Ave.,
Las Vegas, Nevada 89123
Please do not send notices or inquiries unrelated to alleged copyright infringement to CRTV LLC’s designated agent.
12. CHANGES AND CORRECTIONS TO THE SITE OR SERVICES
CRTV LLC enhances and updates the Site and Services often. We may change or discontinue the Site or any Services, with or without notice to you. CRTV LLC reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. We do not guarantee the continued availability of any content or features of the Site or Services.
We reserve the right not to provide the Site or Services to any user. We also reserve the right to terminate any user’s right to access the Site or Services at any time, in our discretion. If you violate any of these Terms, your permission to use the Site and Services automatically terminates.
14. DISCLAIMER AND LIMITATIONS ON OUR LIABILITY
YOU USE THE SITE AND SERVICES AT YOUR OWN RISK. THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CRTV LLC AND ITS AFFILIATES, DISTRIBUTORS AND LICENSEES, AND THEIR RESPECTIVE OFFICERS, EMPLOYEES, MANAGERS, DIRECTORS, SHAREHOLDERS, MEMBERS, PARENTS, SUBSIDIARIES, CORPORATE AFFILIATES, AGENTS AND LICENSORS (REFERRED TO COLLECTIVELY AS “AFFILIATES”) DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE AND SERVICES (INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE AND NON- INFRINGEMENT).
IN PARTICULAR, CRTV LLC AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE AVAILABILITY, QUANTITY, ACCURACY OR COMPLETENESS OF CONTENT AVAILABLE ON OR THROUGH THE SITE OR SERVICES (INCLUDING, WITHOUT LIMITATION, ANY COMMENTS OR OTHER CONTENT AVAILABLE ON OR THROUGH THE SITE OR SERVICES) OR THE CONTENT OF ANY WEBSITES OR RESOURCES LINKED TO THE SITE OR SERVICES. CRTV LLC AND ITS AFFILIATES WILL HAVE NO LIABILITY FOR ANY: (A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (B) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE OR SERVICES; (C) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR OF ANY PERSONAL OR FINANCIAL INFORMATION; (D) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE SITE OR SERVICES; (E) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED ON OR THROUGH THE SITE OR SERVICES BY ANY THIRD PARTY; OR (F) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, E-MAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE ON OR THROUGH THE SITE OR SERVICES.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS OR IN ANY APPLICABLE ADDITIONAL TERMS, CRTV LLC AND ITS AFFILIATES DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD PARTY PRODUCT OR SERVICE RECOMMENDED, ADVERTISED OR OFFERED FOR SALE ON OR THROUGH THE SITE OR SERVICES OR ANY LINKED WEBSITE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER CRTV LLC NOR ITS AFFILIATES WILL BE LIABLE UNDER ANY THEORY OF LIABILITY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM OR RELATING TO USE OF THE SITE OR SERVICES.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent CRTV LLC may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of CRTV LLC’s liability will be the minimum permitted under such law.
You agree to indemnify, defend, and hold harmless CRTV LLC and its Affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, fees of any kind (including reasonable attorneys’ fees and legal costs), arising from or relating to: (a) any information (including feedback or any other content) that you or anyone using your account submit, post, or transmit through the Site or Services; (b) the use of the Site or Services by you or anyone using your account; (c) the violation of these Terms by you or anyone using your account; or (d) the violation of any rights of any third party, including intellectual property, privacy, publicity, or other proprietary rights by you or anyone using your account. CRTV LLC reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. If we do assume the defense of such a matter, you will reasonably cooperate with CRTV LLC in such defense.
16. OTHER PROVISIONS
Under no circumstances will CRTV LLC be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond its reasonable control.
These Terms will be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any conflict of laws rules or provisions.
Any controversy, claim, or dispute arising out of or related to these Terms (or the interpretation, performance, or breach of them), the Site or the Services, including but not limited to alleged violations of state or federal statutory or common law rights or duties (a “Dispute”) shall be solely and exclusively resolved according to the procedures set forth in this paragraph. If we are unable to resolve any Dispute through informal means, either party may initiate binding arbitration of such Dispute. The arbitration shall be initiated and conducted according to the JAMS/Endispute Comprehensive Arbitration Rules and Procedures in effect as of the date hereof, including the Optional Appeal Procedure provided for in such rules (the “Arbitration Rules”). The arbitration shall be conducted in New York, New York, before a single neutral arbitrator appointed in accordance with the Arbitration Rules. The arbitrator’s decision shall be controlled by these Terms and any of the other agreements, including any applicable Additional Terms. No Disputes may be arbitrated on a class or representative basis; arbitration can decide only the individual Dispute and the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. BY ENTERING INTO THESE TERMS, YOU HEREBY IRREVOCABLY WAIVE YOUR RIGHT TO A JURY TRIAL AND ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTED WITH THESE TERMS MUST BE ASSERTED INDIVIDUALLY. The arbitrator shall not have the power to award punitive damages against any party.
If any provision of these Terms is found to be unlawful, void, or unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity or enforceability of any remaining provisions.
The failure of CRTV LLC to enforce any right or provision of these Terms will not prevent CRTV LLC from enforcing such right or provision in the future.
We may assign our rights and obligations under these Terms, including in connection with a merger, acquisition, a sale of assets or by operation of law.
17. CHANGES TO THESE TERMS
From time to time, we may change these Terms. If we change these Terms, we will inform you by posting the revised Terms on the Site. Those changes will go into effect on the Revision Date shown in the revised Terms. By continuing to use our Site or Services, you agree to the revised Terms. If the change is a “material change” that requires us to notify you pursuant to applicable law, we will notify you by email to the email address we have on record at least thirty (30) days before the Revision Date. If you object to any such changes, your sole recourse shall be to cease using the Site and/or Services.