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Biden, DOT aim to require airlines to compensate stranded passengers for meals, hotels, rebooking
President Biden and Department of Transportation Secretary Pete Buttigieg announced plans to require airlines to compensate stranded passengers for controllable flight cancellations and delays at a press briefing Monday afternoon.
"The airline industry is a key part of our economy," said President Joe Biden, noting that airlines had been "critical partners" by "requiring employees to get COVID vaccines."
"Our top priority has been to get American air travelers a better deal," Biden also said, adding that American taxpayers had put $50 billion into the industry during the Trump administration to keep it afloat at the beginning of the pandemic in 2020.
Biden went on to provide some details on how the DOT's proposed rulemaking would benefit consumers. Though he mentioned covering taxi fare as part of the package, that particular detail is not mentioned in the DOT's announcement.
"When an airline causes a flight cancellation or delay, passengers should not foot the bill," said U.S. Transportation Secretary Pete Buttigieg in a statement prior to the press conference.
According to the agency's press release and newly expanded dashboard, few airlines currently provide passengers with compensation when passengers experience a delay or a cancellation caused by the airline.
The dashboard page provides three charts with green check marks and red Xs to indicate various airlines' commitments to fee-free family seating, controllable cancellations, and controllable delays. It is sortable by airline.
"This rule would, for the first time in U.S. history, propose to require airlines to compensate passengers and cover expenses such as meals, hotels, and rebooking in cases where the airline has caused a cancellation or significant delay," Secretary Buttigieg also said in the press release.
According to the DOT, the ten largest airlines now guarantee meals and free rebooking on the same airline. Nine guarantee hotel accommodations.
The proposed rulemaking would make passenger compensation and amenities mandatory "so that travelers are taken care of when airlines cause flight disruptions."
On top of the proposed rules, FlightRights.gov added a number of categories to its Airline Customer Service Dashboard to "give travelers more transparency about the types of compensation, if any, airlines currently guarantee when they are the cause of a cancellation or delay.
The newly added categories cover passengers who have to wait three or more hours for a flight from its scheduled departure time. Those categories include cash, travel credit/voucher, and frequent flyer miles.
What constitutes a "controllable cancellation or delay" will also be defined by the DOT in this rulemaking process.
Watch video below of today's press conference with President Joe Biden and Department of Transportation Secretary Pete Buttigieg discussing proposed rulemaking that would mandate compensation for passengers whose flights are canceled or delayed.
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'Did that mother****er pay extra to yell?' Southwest passenger loses his mind over crying baby, gets booted off plane
A crying baby proved too much to handle for one middle-aged Southwest Airlines traveler who responded with his own temper tantrum, of a far more vulgar variety. While it appears the nonverbal infant ultimately made it to Miami, the deranged passenger was escorted away by police.
Mark Grabowski, a passenger on the flight, captured the incident on video, which has since gone viral.
Grabowski told WOFL-TV that the flight was originally headed to Fort Lauderdale-Hollywood International Airport, but got diverted to Orlando International Airport due to undesirable weather conditions.
"It was a little bumpy and uncomfortable for everyone and the child was upset, but we couldn't get up because of the weather, and we were strapped in our seats," said Grabowski.
With everyone confined to their seats, the baby's parents were no doubt limited in their ability to console the child, shaken by the turbulence.
According to Grabowski, upon being roused from his slumber, the deranged passenger "basically said shut that baby up, and it escalated from there."
The deranged passenger can be heard saying in the video, "Why is the baby yelling? I'm not screaming. You want me to scream? You want me to scream?! I'll f***ing scream. Please stop the baby."
Monique Pass, also a passenger on the flight, told "Good Morning America," "All of a sudden, this guy was just screaming on the top of his lungs. It was definitely a good five minutes or so, and it was just getting worse and worse and worse."
When one flight attendant informed the deranged passenger that he was yelling, he responded, "So is the baby."
To which the attendant said, "OK, you're a man."
This response prompted the deranged passenger to wonder aloud, "Did that motherf***er pay extra to yell?"
Flight attendants tried to pacify the passenger, going so far as to relocate a woman and the baby to the back of the plane. It wasn't enough, however; the passenger lost himself in an unhinged, expletive-filled rant.
"We are in a f***ing tin can with a baby in a g*****n echo chamber and you want to talk to me about being f***ing OK?" he can be heard screaming in the video.
At one point, the deranged passenger notes that as they had not yet entered the airspace over Florida, the baby was not yet free to do whatever it felt like.
After repeated attempts to calm down the passenger failed, WOFL reported that the flight crew contacted the authorities.
\u201cFlight attendant: \u201cYou\u2019re yelling\u201d\nPassenger: \u201cSo is the baby!\u201d\nFlight attendant: \u201cWell you\u2019re a man\u201d\nPassenger: \u201cDid that mf pay extra to yell?\u201d \n\nLmfaooooo\n\nhttps://t.co/qDSFV89ay6\u201d— Akhil Vohra (@Akhil Vohra) 1681848643
Upon landing in Orlando, the Southwest crew reportedly gave the deranged passenger the option of getting off the plane of his own volition or being forcibly removed after all other passengers were deplaned.
Grabowksi told WOFL, "He chose the latter, and we all got off the plane and there was a lot of mumbling past him."
"Good Morning America" reported that police officers met the deranged passenger at the gate.
Southwest Airlines said in a statement, "We commend our crew for exhibiting outstanding professionalism while handling a challenging situation, and we offer our apologies to the other customers onboard who had to experience such unacceptable behavior."
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